We are happy to help you
And so that you don't have to call or send a message every time, we have summarized the most frequently asked questions and answers for you. If you haven't found what you're looking for here, please get in touch with us at festivals(at)gutmann-events.de
No problem! Simply use the customer tool: Via this LINK you can download your e-tickets or have them sent to you again by e-mail. Please also check your SPAM folder!
In the past, it has unfortunately become increasingly common for bookings to be made "pro forma" in order to reserve tickets and seats on a whim. Due to the previously very accommodating cancellation and no-show policy and correspondingly simple refunds, many interested parties were unable to book tickets, especially towards the end of the advance booking period, even though they had not been used. We have therefore decided to adjust the regulations in order to give all guests the chance to get their desired tickets for as long as possible. These conditions will therefore apply from 2026:
- If you cancel up to 15 days before the start of the festival, 75% of the amount you have paid will be refunded.
- If you cancel between 14 and eight days before the start of the festival, 50% of the amount you have paid will be refunded.
- Cancellations are no longer possible from the seventh day before the start of the festival!
Our tip: As the tickets are not personalized, you can pass them on to third parties at any time.
Discounts from competitions, partner promotions etc. are not taken into account here, with the exception of monetary discounts such as gift vouchers purchased in advance.
Partial refunds are not possible. Exceptions to this are bookings for several people on one invoice where individual tickets are canceled. The same time restrictions apply here as for a full cancellation.
This regulation does not apply to hotel bookings or other costs incurred in connection with the festival (such as travel, postage, etc.). The prerequisite for a refund is the notification in writing (by e-mail to festivals@gutmann-events.de or by letter [registered mail recommended] to Gutmann Events GmbH & Co. KG, Leo-Wohleb-Str. 1, 79098 Freiburg) within the above-mentioned deadlines.
The hotel accommodation is booked directly at the hotels of Europa-Park independently from the festival ticket. Benefit from the special prices during the festival time if you book with the keyword "Euro Dance Festival". Included are the rich breakfast buffet and the use of the sauna and pool areas. All details about the hotel booking can be found here.
Bring your e-ticket with you to Rust either printed out or as a PDF/Passbook/Wallet file on your smartphone. We will scan the QR code on it on site at the festival info counters - and you will also receive your admission wristband there. The info counters are open as follows:
Foyer Hotel Colosseo
Monday 16.00 - 20.00
Tuesday to Saturday (!) 8.30 - 10.00 a.m.
ATTENTION: Sunday NO check-in here!
Foyer Confertainment Center
Tuesday and Sunday 8.30 a.m. - approx. 7 p.m.
Tuesday to Saturday 8.30 a.m. - approx. 11 p.m.
The ticket only contains the name of the person who ordered it. If you have booked several tickets, the other guests do not need to be mentioned by name. This means that the ticket can easily be passed on to another person. Please note: The admission wristband for the six-day ticket must always be put on by our staff directly at check-in (the closure of the fabric band is sealed with special pliers) - therefore holders of such a ticket must appear in person. All other tickets are redeemed for paper wristbands that have an adhesive seal and can be attached by each guest themselves - so one person could take the admission wristbands for a whole group with them.
As the tickets are not personalized, this is no problem. As the invoice recipient, you pay for the ticket. The booking confirmation with the ticket in PDF form and as a Passbook file will then be sent to your e-mail address.
You can then give the ticket to the person receiving the gift, either in electronic form (PDF / Passbook file) or as a printout.
You can book tickets online for up to ten people at the same time. The entire booking is then made in the name of the person placing the order; the other participants do not need to be named when booking. The person making the booking then collects all the admission wristbands etc. on site (with the exception of the six-day ticket, see below) and then distributes them within the group.
Please note: The admission wristband for the six-day ticket must always be put on by our staff directly at check-in (the closure of the fabric band is sealed with special pliers) - therefore holders of such a ticket must also appear in person.
Are you more than ten guests? Please send us a message to festivals@gutmann-events.de.
Yes, we offer both evening tickets (seats can be optionally booked) for Wednesday to Saturday to visit the shows as well as social dance tickets, which offer access to all party areas after the end of the shows. You can find out more about the ticket options here and all information about the evening events here.
If you just want to go shopping at the marketplace, leave a deposit - ID card or driver's license - at the entrance in the foyer EP Dome (area "Confertainment Center"). You can then spend one hour in the EP Arena for free. Please note - if the deposit is not redeemed after 60 minutes, you will have to buy a day ticket - at full price if you enter before the lunch break, at half price if you enter during the lunch break.
We will always contact you again to be on the safe side before making a final cancellation. Please note, however, that we put seat bookings back on sale much earlier, as there is a very high demand for them. We therefore strongly recommend that you pay very promptly, ideally immediately after booking.
Send us an e-mail(shop@gutmann-events.de) with the booking number and the different billing address; we will then send you the updated invoice. Please note that we will charge a processing fee depending on the complexity and number of transactions.
The festival is aimed at adults of all ages. If you want to bring your children, they are also welcome from the age of 12. Please note: Minors also pay the regular fee and must be supervised by you at all times, especially during the evening event. Those who are 16 or 17 years old can also take part unsupervised. The evening events end after midnight, individual dance floors may remain open until the early hours of the morning. As a precaution, we would like to point out that alcoholic drinks are also sold at the drinks counters; of course, all youth protection regulations apply here.
KONTAKT
VERANSTALTER:
Gutmann Events GmbH & Co. KG
Leo-Wohleb-Str. 1
79098 Freiburg im Breisgau
Phone: +49 761 383 77-901
ANFAHRT
Quick and easy to Europa-Park Rust by car, bus or plane.